If you paid from a Mexican bank: We cannot accept purchase cancellations or changes in your selection after 24 hrs. Because it is very likely that if you change your decision in more time, your merchandise will already be on its way to its destination or we have already started the production process.

In case you decide to cancel before 24 hrs, you must inform us by two means necessarily, email to: hola@lachicharraceramica.com, ventas@lachicharraceramica.com and with a call to our financial area to the mobile number 951 305 3663. Attention from Monday to Friday.

Characteristics of the mail. Subject: Cancellation of the order. In the body of the email you must say Folio of sale, amount paid, date and time of purchase, reason for cancellation, bank account for refund via electronic transfer. 

If the cancellation proceeds, 92% of the total amount paid will be refunded. 

The time for the funds to be reflected in the customer's account varies according to each bank. We will send by the same email request, the proof of cancellation operation performed.

If you paid from a bank outside of Mexico: We cannot accept purchase cancellations or changes in your selection after 24 hrs. Because it is very likely that if you change your decision in more time, your merchandise will already be on its way to its destination or we have already started the production process. 

In case you decide to cancel before 24 hrs, you must inform us by two means necessarily, email to: hola@lachicharraceramica.com, ventas@lachicharraceramica.com and with a call to our financial area to the mobile number 951 305 3663. Attention from Monday to Friday.

Characteristics of the mail. Subject: Cancellation of the order. In the body of the email you must say Folio of sale, amount paid, date and time of purchase, reason for cancellation, bank account for refund via electronic transfer. 

If the cancellation proceeds, 85% of the total amount paid will be refunded. 

The time for the funds to be reflected in the customer's account varies according to each bank. We will send by the same email request, the proof of cancellation operation performed.